EonFibre Limited Privacy Policy

EonFibre Limited is committed to protecting your personal information. Personal information means information about an identifiable individual. We provide network infrastructure services to One NZ and to other wholesale customers. The nature of the services we provide means we have very limited need to collect from you or retain personal information. We will only collect or retain personal information to a limited extent, including where necessary to accurately bill our customers for use of our services.

We have created this Privacy Policy to help you understand how (albeit in very limited circumstances) we may use, disclose and protect any personal information that we collect or retain when you visit our web site and online portals, interact and correspond with us, and use our products and services.

This policy is provided for your reference and doesn’t limit or exclude your rights under the Privacy Act 2020, the Telecommunications Information Privacy Code 2020 or any other code of practice that may be issued under the Privacy Act.

What personal information does EonFibre Limited collect?
The information we collect may include:
1. your name, address, telephone numbers, and information to prove your identity (e.g. public identification documents);
2. contact details;
3. the locations at which our services are provided to or used by you;
4. login credentials for our Quote & Order and Billing portals; and/or
5. information about how you interact with our website and online portals.
EonFibre Limited, among other things, collects these types of information (which may include personal information) to ensure we are providing the best service that we can for our customers. We may hold any personal information we collect from you while you are using our services and for a period of time afterwards, but only for so long as we have a genuine business reason for retaining this information.
Why do we collect personal information?
The personal information that we collect from you may be used by us for a number of purposes connected with our business such as:
1. processing and evidencing your orders;
2. carrying out credit checking and scoring (unless we have agreed otherwise);
3. providing you with products and/or services you have requested or administering your account;
4. billing you and collecting any debt owed to us by you;
5. settling accounts with those who provide related services to us;
6. dealing with your requests, enquiries or complaints;
7. carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
8. carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;
9. generally customising your experience on our sites; and/or
10. for general administrative and business purposes.
Sharing your information
There may be times when we need to share your personal information with third parties (some of which may be based outside of New Zealand). If we do this, we will only share your information with:
1. those third parties who provide inputs to or otherwise support the provision of EonFibre Limited products or services, such as our suppliers. Suppliers may use the information that we share with them to improve inputs that they are providing to us. We take reasonable measures to ensure that your information is not used by suppliers for any other purposes and that any such usage is in accordance with the Privacy Act;
2. other network operators where we use those operators to provision services to you;
3. credit reference agencies (unless we have agreed otherwise), who may share your information with other organisations and who may keep a record of the searches we make against your name;
4. debt collection agencies or companies, in order to collect any money owing by you in respect of an unpaid EonFibre Limited bill;
5. companies who purchase receivables from us;
6. anyone we transfer our business to in respect of which you are a customer or a potential customer;
7. anyone who assists us in protecting the operation of our networks and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;
8. anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us, where your information is processed;
9. persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;
10. anyone who assists us in the detection and prevention of fraud;
11. other service providers in relation to a service used through our network to allow that service to be charged to you; and/or
12. any person or organisation as authorised by the Privacy Act 2020 and/or the Telecommunications Information Privacy Code 2020, including with your prior authorisation which we will usually obtain at the time of collecting the information from you.
Protecting your personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Your rights to see and correct information
You have the right to ask for a copy of any information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact your account manager.
Internet use
While we make every effort to maintain the security of our internet connections, security risks may still arise including as a result of matters that are beyond our control. We will use our best efforts to ensure that any information transmitted to or from us remains secure, however we cannot guarantee this.

We may use cookies, Google Analytics and other tools to collect information about how you interact with our website, online portals and web-related products and services. This may include your browser type, pages visited, time spent on our sites, and links clicked.

We may use this information, together with personal information we hold about you, to:
1. understand what you like and use on our sites;
2. understand what you do not like and do not use on our sites;
3. provide a more enjoyable, customised service and experience;
4. enable you to use certain services on our sites; and
5. help us develop and deliver better products and services tailored to your interests and needs.
We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.

We use a session cookie for our billing portal to record details such as a unique user identity and general registration details on your PC. This helps us recognise you on subsequent visits to our portal so that you don’t have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.

Most browser technology (such as Internet Explorer, Safari, Chrome etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie. You do not need to have cookies turned on to access our website, but we use a session cookie for our billing portal and you may need them for customisable areas of the site that we may develop in the future, or to access and benefit from certain functionality offered by the site.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website and posting the date we have last updated it. Any change we make applies from the date we post it on the website.

This Privacy Policy was last updated on 16 September 2024.